Look for any recent emails from Telcan about your modem shipment. These emails usually include tracking details. If you have tracking details, visit the courier service’s website (e.g., UPS, Purolator) and enter your tracking number to check the status of your shipment. If you don’t have tracking information or need more help, feel free to contact our support team for further assistance. We’re here to assist you!
I apologize for the inconvenience. If there’s a delay or issue with delivery, contacting the carrier’s customer service directly can provide more details and possibly expedite the resolution, or contact Telcan customer support immediately for more information.
Certainly! If you’re unable to track your shipment using the tracking number, I recommend reaching out to the carrier’s customer service or reaching out to Telcan customer support directly for further assistance.
If your modem hasn’t been shipped yet, you can update the shipping address by reaching out to our support team. They will assist you with making the necessary changes.
>Once your modem has been shipped, you’ll receive an email from us with all the details. This email will include tracking information from the courier service (UPS, Purolator, FlashBox, or Canpar) so you can easily monitor your shipment’s progress.
> After your modem is on its way, we’ll schedule an installation date with you. We’ll notify you of the appointment details through your preferred contact method, either via email or phone call.
Certainly! Telcan usually sends emails with tracking details once your modem is shipped. If you have the tracking number, visit the courier service’s website (like UPS or Purolator) and enter it there to see where your shipment is. If you don’t have tracking info or need further assistance, feel free to reach out to our support team at techsupport@telcan.com. We’re here to help.
Please check the tracking information provided in the email and text message from Telcan. If you have the tracking number, you can visit the carrier’s website (like UPS or Purolator) and enter the number to see which company is handling your package
When you cancel the service or need to replace the modem, Telcan will send you a prepaid shipping label via email. Use a sturdy box or padded envelope to protect the modem during shipping. Take the package to the nearest courier service store indicated on the shipping label.
