>Once your modem has been shipped, you’ll receive an email from us with all the details. This email will include tracking information from the courier service (UPS, Purolator, FlashBox, or Canpar) so you can easily monitor your shipment’s progress. > After your modem is on its way, we’ll schedule an installation date with you. We’ll notify you of the appointment details through your preferred contact method, either via email or phone call.

Look for any recent emails from Telcan about your modem shipment. These emails usually include tracking details. If you have tracking details, visit the courier service’s website (e.g., UPS, Purolator) and enter your tracking number to check the status of your shipment. If you don’t have tracking information or need more help, feel free to contact our support team at 1-888-835-2268 or techsupport@telcan.com. We’re here to assist you!

Certainly! Telcan usually sends emails with tracking details once your modem is shipped. If you have the tracking number, visit the courier service’s website (like UPS or Purolator) and enter it there to see where your shipment is. If you don’t have tracking info or need further assistance, feel free to reach out to our support team at techsupport@telcan.com. We’re here to help.

Please check the tracking information provided in the email and text message from Telcan. If you have the tracking number, you can visit the carrier’s website (like UPS or Purolator) and enter the number to see which company is handling your package

I apologize for the inconvenience, if there’s a delay or issue with delivery, contacting the carrier’s customer service directly can provide more details and possibly expedite the resolution, or contact Telcan customer support immediately at 1-888-835-2268.

Certainly! If you’re unable to track your shipment using the tracking number, I recommend reaching out to the carrier’s customer service or contacting Telcan customer support at 1-888-835-2268 right away. They can assist you further.

If your modem hasn’t been shipped yet, you can update the shipping address by reaching out to our support at techsupport@telcan.com or 1-888-835-2268. They’ll assist you with the necessary changes.

When you cancel the service or need to replace the modem, Telcan will send you a prepaid shipping label via email. Use a sturdy box or padded envelope to protect the modem during shipping. Take the package to the nearest courier service store indicated on the shipping label.