Cancellation Policy

Cancellation

Customers can cancel the service any time without any penalties or cancellation fees. If there are loaned or rented devices, they must be returned to Telcan within 30 days of cancellation, otherwise, Telcan will charge the listed price of the device at www.telcan.com. If the unreturned device is on a rent-to-own agreement, Telcan will charge the remaining amount of the device cost.

Disconnection

Telcan can disconnect customer’s service on the grounds of failure to pay if the amount exceeds $50 and has been past due for more than two months. Telcan will provide notice at least 14 days in advance, and 24 hours before disconnection. If the customer wishes to reconnect service, there is a reconnection charge of $50.