When placing an order, you’ll have the opportunity to select your preferred installation date. Telcan will then schedule the service accordingly and provide updates once the order is confirmed. Alternatively, feel free to reach out to our support at 1-888-835-2268 for additional assistance.

Telcan assists TekSavy customers with disconnecting their services during the transition. For customers switching from other providers, it’s typically their responsibility to arrange disconnections to avoid service interruptions. For further guidance, please contact Telcan’s customer support at techsupport@telca.com or phone us at 1-888-835-2268.

Telcan’s service activation time varies based on factors such as location and availability. Contact their customer support at 1-888-835-2268 for precise details.

Contact your current ISP to cancel service and obtain a disconnection date and confirmation number. Share the disconnection details with Telcan. Coordinate installation with Telcan to align with the disconnection date. Telcan will activate your service once the previous one is disconnected. Effective communication ensures a smooth transition.

It depends on your address. 1. Eligible for Remote Activation: Follow the instructions in the email to connect your modem, and your service will start immediately. 2. Not Eligible: A technician will visit your location to activate the service. If you have any other questions, feel free to ask!

Telcan sends you a pre-provisioned modem that doesn’t require setup, you can simply follow these steps to start using it. Plug in the modem, connect cables, and power it up. Verify Internet access on a device. Reach out to Telcan if needed.

To set up your new Telcan Internet connection, Plug in the power and connect the necessary cables. Turn on the modem and wait for it to initialize. Use Wi-Fi or an Ethernet cable to connect your devices. Open a browser to ensure you have Internet access.

For a DSL plan, any DSL-compatible modem works. For a cable plan, check Telcan’s website for compatible modems, contact our support at 1-888-835-2268 or email us at techsupport@telcan.com for more information.

Yes, you need to be present for the installation so the technician can access the necessary areas. If you can’t be there, contact our support at 1-888-835-2268 or techsupport@telcan.com to make other arrangements.