Stay in Touch


Customer Service

For billing, orders, appointments, moves, and other inquiries contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Technical Support

For problems related to the installation of your equipment, the configuration of your devices, or if you encounter any technical problems contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Sales

Our sales representatives can be reached 24/7 by:

Toll Free: 1-888-835-2268

Online Live Chat

Our Company

WHO WE ARE

Telcan is an Ontario telecommunications company founded in 1998. It started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use Telcan’s infrastructure to provision prepaid long distance, international mobile phone recharge, as well as home and business voice-over-ip (VOIP) services.

As a result of internal restructuring, and to take advantage of recent CRTC mandates, the company acquired its ISP license and decided to launch its own Internet and home phone service to the markets of Ontario and Quebec. It leverages its years of experience in telecom business and a robust infrastructure, in order to provide high quality internet services.

Telcan has existing interconnection contracts with Bell, Rogers and Videotron for the purpose of accessing their underlying footprint to provision high speed Internet access to residential customers in Ontario and Quebec.

OUR MISSION

We understand how important Internet is and we strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing unlimited home Internet without the fine print. Just like it’s treated in other parts of the world, Telcan treats the Internet as a utility, not a luxury.

As the, “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service which meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.

Welcome to a new era of Internet in Canada. Welcome to Telcan.

Stay in Touch


Customer Service

For billing, orders, appointments, moves, and other inquiries contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Technical Support

For problems related to the installation of your equipment, the configuration of your devices, or if you encounter any technical problems contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Sales

Our sales representatives can be reached 24/7 by:

Toll Free: 1-888-835-2268

Online Live Chat

Executive Team

Mamoon Rashid

President and CEO

Mr. Rashid is an Engineering graduate of the University of Waterloo, in Ontario. He was a co-founder of Telcan in 1997, and Callture in 2004. Mr. Rashid has over 15 years' experience in the IT and automotive industries. Before becoming President of Callture in 2004, he occupied the position of Director of Engineering of Callture Inc. since 1997. During that period, Mr. Rashid led the engineering team at Callture in building the proprietary platform and developing the complete IT infrastructure, which Callture uses today. As leader of Callture, Mr. Rashid ensures the company continues to grow financially and technologically. Mr. Rashid directs and compensates employees for making clients happy, which results in innovative technology development and financial prosperity.

Siva Sanmuga

Vice President – Retail Services Unit

Mr. Sanmuga is also an Engineering graduate of the University of Waterloo with a Master's degree in Systems Design. He co-founded Telcan in 1997, and Callture in 2004. Mr. Sanmuga has over 10 years' experience in Management and Finance. He previously occupied the position of Director of Finances at Callture, where he managed the development of many important projects, including the complete development of Callture’s CRM system and financial infrastructure. Since his new position at Callture, Mr. Sanmuga has helped his unit successfully launch new value-added services to the North American market. At the same time, Mr. Sanmuga dedicates several weekly hours as a volunteer to charitable causes.

Anton Mendoza

Vice President – Platform Outsourcing Solutions Unit

Mr. Mendoza is also an Engineering graduate of the University of Waterloo. As a co-founder of Telcan in 1997, and Callture in 2004, he has over 10 years' experience in the telecommunications sector, with a focus in the international long distance market and IP telephony platform solutions. As an international traveler, he has seen firsthand all regulatory and technology changes around the world, from the legacy systems to the latest IP technology. He continues directing his unit to help customers succeed in delivering voice applications to their users.

Stay in Touch


Customer Service

For billing, orders, appointments, moves, and other inquiries contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Technical Support

For problems related to the installation of your equipment, the configuration of your devices, or if you encounter any technical problems contact us at:

Toll Free: 1-888-835-2268

Online Live Chat
Sales

Our sales representatives can be reached 24/7 by:

Toll Free: 1-888-835-2268

Online Live Chat

Our History

Telcan began as a start-up company founded by 3 University of Waterloo students who did what engineers do best - find solutions to technical problems.

The first problem they solved was how to provide businesses with dependable, affordable telecom services. Since 1997 they have expanded Telcan’s subsidiaries’ Callture and Oye Mobile into a multi-national organization serving over 100,000 users worldwide with low-cost, high-quality international calling and business phone service.

Established telecommunications providers saw change in the telephone industry as a problem to overcome, but we saw it as an opportunity to provide better service to our customers.

Now we see an opportunity to improve internet services for Canadians.

Telcan’s Competitive Advantage

As the, “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with an internet service which meets their needs, not our own. As people’s needs change, they can change their service with us. There’s no fine print and there never will be.

Now we’re evolving Canadian internet just as we did the telephone industry.

People’s needs change, so our services are flexible, reliable, and provide you with the experiences you want when you want them.

Milestones


1997

Company was founded by Siva Sanmuga, Anton Mendoza and Mamoon Rashid.

The company purchased a voice card, developed a basic call processing software and built a website to provide an international callback service. The first 5 clients were contracted that year, billing about $6,000 USD/month.

1998

The founders graduated from University and Anton started to work full time. His salary was partly subsidized by Siva and Mamoon, who had full-time jobs as engineers with other companies.

1999

The company moved to an office and had 5 employees.

2000

The company was providing international callback service to resellers around the world, as well as selling the service online.

2003

The company began providing calling cards, toll-free numbers, and virtual PBX, using its platform to end users, agents, and private-label resellers in the US/Canada market. Callback was still the main business, providing most of the revenue for Callture.

2004

Callture started focusing on VoIP technology. The first VoIP application was developed.

2005

Callback business considerably declined and toll-free service was still strong.

2006

Callture was divided into two departments: Retail and Wholesale. Retail provided business phone services to SMBs, while Wholesale provided prepaid platform services to entrepreneurs and service providers.

As callback revenues continued to decline, Wholesale focused on VoIP call shop services to international dealers, mainly in the Middle East and Africa.

The company invested heavily in developing the platform, focusing on calling cards, VoIP, PBX, and retail portals.

New toll-free site with easy and quick setup wizard was launched.

2007

The wholesale department shifted focus on marketing the platform for prepaid phone cards and prepaid retail portals for PINless services in North America, as these products showed maturity. The company adds new international carriers to the LCR, dramatically improving pricing, redundancy and voice quality.

2008

A wide array of reporting tools for service providers is added.

2009

Introduced value-added services to current white-label ecommerce offering.
Launched IVR apps for activations, credit card recharges and promotional programs.

2010

Added international mobile topup to the platform.
Dramatically improved VoIP phone service.

2011

Introduced wireless MVNO services to platform clients.
Launched new POS portal.
Revamped website.

2012

Launched Smartphone VoIP Dialer App for Prepaid Platform Providers.

2013

Launched OYE Mobile, a prepaid telecom service for the Canadian markets.
The VoIP platform was re-architected to introduce redundancies at every level.
Achieved 99.999% uptime.

2014

OYE Mobile launched its Smartphone App OYE Dialer.

OYE introduced the Canadian Mobile Recharge service for prepaid wireless customers.
The VoIP platform was enhanced to allow it to be deployed in multiple data centers quickly, including on the Google Cloud as well as on AWS.

In-house built monitoring system was launched to monitor every aspect of the platform every 5 minutes, and to escalate based on the issue.

2015

OYE Mobile signed up over 1,600 Point of Sale retailers in Toronto, Montreal and Calgary.
Game Changing WebRTC-based Unified Communication platform was launched. It allowed the users to connect in the easiest and fastest way.

Launched leading portal for partners to manage their business. It includes functionalities to create and manage customizable quotes and sub-agents, as well as to monitor the entire onboarding process.